1. Introduction

Keyfill Technologies ("Company," "We," or "Us") is committed to protecting your privacy and ensuring transparency in our data handling practices. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.keyfilltechnologies.com or use our services.

We comply with applicable data protection laws including the Information Technology Act 2000 and other relevant regulations. This policy applies to all individuals who interact with our website and services.

2. Information We Collect

2.1 Information Provided Directly by You

• Contact Information: Name, email address, phone number, company name
• Service Requests: Details about projects or services you're interested in
• Account Information: Login credentials for client portals or service accounts
• Communication Records: Emails, chat conversations, and support tickets
• Payment Information: Billing address, invoice details, payment method information

2.2 Information Collected Automatically

• Website Usage: Pages visited, time spent, links clicked, referral source
• Device Information: Browser type, IP address, operating system, device identifiers
• Cookies & Tracking: Session data, user preferences, analytics tracking
• Location Data: Approximate geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third-party sources such as:

• Analytics platforms and service providers
• Business partners and referral sources
• Public databases and social media platforms
• Customer feedback platforms

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries, send updates, and provide customer support
• Marketing & Promotion: To send newsletters, promotional materials, and service updates (with your consent)
• Analytics: To analyze usage patterns and improve website functionality
• Legal Compliance: To comply with legal obligations, prevent fraud, and ensure security
• Business Operations: To manage accounts, process payments, and maintain records
• Personalization: To tailor content and services to your preferences

4. Data Sharing & Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist in our operations, including:

• Hosting providers and cloud services
• Payment processors and financial institutions
• Email marketing platforms
• Analytics and CRM services
• Customer support platforms

These providers are contractually bound to use your information solely for providing services to us and comply with applicable privacy laws.

4.2 Legal Requirements

We may disclose your information when:

• Required by law, court order, or government agencies
• Necessary to protect our legal rights or prevent fraud
• Required to enforce our Terms & Conditions
• Necessary to protect the safety and security of our users or the public

4.3 Business Transfers

In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before such transfer occurs.

4.4 Non-Sharing Commitment

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited employee access with authentication requirements
• Firewalls: Network security and intrusion detection systems
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Enterprise-grade hosting and data center security
• Incident Response: Procedures for addressing potential data breaches

While we implement robust security measures, no online platform is 100% secure. We encourage you to use strong passwords and report any suspicious activity.

6. Cookies & Tracking Technologies

6.1 Cookie Usage

Our website uses cookies to enhance user experience and analyze usage patterns. Cookies are small files stored on your device that contain information about your interaction with our site.

6.2 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Track usage analytics and site performance
• Preference Cookies: Store your settings and preferences
• Marketing Cookies: Used for targeted advertising and campaigns

6.3 Cookie Management

You can manage cookie preferences through your browser settings. Disabling cookies may limit website functionality.

6.4 Tracking Technologies

We use analytics tools like Google Analytics to understand user behavior and improve our services. These platforms may set their own cookies and track your activities.

7. Your Privacy Rights

7.1 Access & Portability

You have the right to access your personal information and request a copy of data we hold about you in a portable format.

7.2 Correction & Update

You may request correction of inaccurate or incomplete information. We will promptly update your data.

7.3 Deletion

You have the right to request deletion of your personal information, subject to legal and contractual obligations for record retention.

7.4 Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

7.5 Objection to Processing

You may object to certain uses of your information. We will honor reasonable objections unless there are legitimate business or legal reasons to continue processing.

8. Data Retention

We retain personal information for as long as necessary to provide services and comply with legal obligations. Retention periods vary based on the type of information:

• Active Customers: Information retained during service engagement and 7 years after termination for legal/tax purposes
• Prospective Clients: Contact information retained for 2 years or until opt-out
• Marketing Data: Retained until you unsubscribe
• Website Analytics: Aggregated data retained indefinitely; individual tracking data retained for 26 months

9. International Data Transfers

Our servers are located in India. If you access our services from outside India, your information will be transferred to and stored in India. By using our services, you consent to such transfers.

When transferring data internationally, we implement appropriate safeguards to ensure data remains protected.

10. Third-Party Links & Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will promptly delete such information.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after updates constitutes acceptance of the revised policy.

Last Updated: March 2026

13. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us:

Keyfill Technologies
Data Protection Officer
Office No 113, 1st Floor, Tradex Tower 2
Alpha 1st Commercial Belt, Greater Noida
Email: privacy@keyfilltechnologies.com
Phone: +91 96509 59072